Reviews

• Feedback reviews provided by Buyers while completing an Order are an essential part of Appirox rating system. Reviews demonstrate the Buyer's overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.

• Leaving a Buyer's feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.

• To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Appirox platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Appirox platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.

• Feedback comments given by Buyers are publicly displayed on a Seller’s Gig page.

• Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller's Live Portfolio on their Gig page if the Buyer chooses to publish the Work Sample while providing a public feedback review.

• Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.

• Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.

• Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.

• Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.

• Once the Buyer submits his/her review, the Seller will receive a notification and will also have the opportunity to leave a review about working with the Buyer. Please Note: At this stage, Sellers cannot see the Buyer's review.

• Once both Seller and Buyer have completed their reviews, or the 10 days have passed, all posted reviews are made public.

• Responding to a review: Once both reviews from the Buyer and Seller have been published, the Seller can reply to the Buyer’s review from the Order page, seen on the Seller’s Gig page, beneath the Buyer’s feedback.

• Feedback reviews are unavailable for orders made through the Logo Maker.